Popular questions
How is my child's book personalised?
It's quick and magical! Upload your child's photo so the main character truly resembles them. Add their name to weave personal details throughout the story. You'll get a full preview before ordering, so every page feels tailor-made for your little one.
Do you ship to my location?
Luminary Chapters delivers to United States, United Kingdom, Canada and Australia.
Can I get a refund?
If your book hasn't gone to print yet, you're eligible for a full refund. If it's been printed but not yet dispatched, a partial refund may be available. Unfortunately, once the book has been printed and shipped, we're unable to process a refund. To request one, get in touch via our support page or email us at info@luminarychapters.com.
How long does delivery take?
It depends on the shipping option you select at checkout. Standard delivery typically takes 10–30 business days, while express delivery usually arrives within 7–20 business days. Please note that delivery estimates only count business days, so weekends and public holidays may add a little extra time.
What if I'm not satisfied with my book?
After placing your order, you'll have the chance to review and approve your book before it's finalised. If anything doesn't look right, you can request adjustments and our support team will be glad to help.
How do I contact customer support?
You can reach our team anytime through our support page or by emailing info@luminarychapters.com.
How do I place an order?
It's simple! Browse our collection and choose the book you'd like to personalise. Upload a photo of your child (following our photo guidelines), then enter their name and age. You'll receive a preview of the finished book - once you're happy with it, just complete your payment.
Can I make changes after personalising?
You'll have the opportunity to review and approve your book before it goes to print. If something needs tweaking, simply request changes and our team will make sure it's just right.
What size and quality are the books?
Every Luminary Chapters book is a premium hardcover in a large square format, featuring over 30 beautifully illustrated pages. They're designed to be keepsakes — sturdy, vibrant, and built to be treasured for years.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Shipping & Delivery
Can I change the shipping method after ordering?
Unfortunately not. Once payment is completed, the shipping method is locked in.
Do you ship to my location?
We deliver to over United States, United Kingdom, Canada and Australia.
How long does delivery take?
Standard delivery: 10–30 business days. Express delivery: 7–20 business days. Weekends and holidays are not included in these estimates.
Where is my order?
If you ordered recently, your book is likely still being printed. If it's been more than three business days, check the tracking link sent to your email. Can't find it? Contact us via our support page or at info@luminarychapters.com.
How much does shipping cost?
Shipping fees depend on your location and chosen delivery method. The exact cost will be displayed at checkout before you complete your purchase.
Can I change my shipping address?
Yes, provided your order hasn't been dispatched yet. Email us at info@luminarychapters.com as soon as possible and we'll update it for you.
Can I update my shipping address after placing an order?
If your order hasn't shipped yet, yes! Reach out to info@luminarychapters.com as quickly as possible so we can make the change.
Will I need to pay customs duties or extra fees?
Our listed prices do not include taxes, customs duties, or import fees. These may apply depending on your country's regulations and are the responsibility of the recipient. We suggest checking with your local customs office for details.
Something is Wrong
I'm having technical issues on the site. What should I do?
Start by refreshing your browser or clearing your cache. If the problem persists, please contact us at info@luminarychapters.com and we'll look into it.
I was charged twice for the same order. What do I do?
Please email info@luminarychapters.com right away with your order details. We'll investigate and resolve it as quickly as we can.
My order arrived damaged. What should I do?
We're sorry to hear that! Please send photos of the damage along with your order details to info@luminarychapters.com, and our team will work to resolve it promptly.
Your Account
How do I create an account?
Just click "Sign Up" on our website, fill in your details, and follow the instructions. It only takes a moment!
How can I update my shipping information?
Head to your profile settings to update your details. For changes to an existing order, please reach out to our support team.
Can I change the email on my account?
Yes - simply go to your profile settings and edit your account information.
I forgot my password. What should I do?
You should click "Forgot Password?" on the login page, enter your email, and you'll receive instructions to set a new password.
Do I need an account to order?
Not at all - you can check out as a guest. However, creating an account makes it easier to track your orders and manage purchases.
Need Help with Your Order?
I don't like my book. Can I switch to a different one?
If your book hasn't gone to print yet, yes! Reach out to us as soon as possible through our support page or by emailing info@luminarychapters.com.
Can I make changes to my book?
Yes, as long as you haven't approved it yet. During the review stage, you can upload a new photo or leave notes for our team. You can also request changes through our support page or by emailing info@luminarychapters.com.
My order isn't showing in my account. What should I do?
This could be due to a processing delay, or you may have used a different email at checkout. Contact us at info@luminarychapters.com and we'll help locate your order.
I can't download my book's PDF. What should I do?
PDF generation can sometimes take a little extra time. Please try again shortly. If the issue continues, reach out through our support page or email info@luminarychapters.com.
Can I cancel my order?
Yes, as long as your book hasn't been printed yet. Please contact us through our support page or email info@luminarychapters.com as soon as possible.
I can't place an order. What should I do?
Please double-check that all required fields are completed correctly and your internet connection is stable. If you're still having trouble, contact us at info@luminarychapters.com.
How do I view my order details?
Log into your account and navigate to "My Books" to see information about all your past and current orders.
My tracking link isn't working. What should I do?
Tracking links can sometimes take a little while to activate after dispatch. If it's been more than 24 hours, email us at info@luminarychapters.com and we'll look into it.
I didn't receive a confirmation email. What should I do?
Check your spam or junk folder first. If you still can't find it, contact our support team at info@luminarychapters.com and we'll sort it out.
Can I change my shipping address?
Yes, if your order hasn't been dispatched yet. Email us as soon as possible.
My order is late. What should I do?
We apologise for the delay. Delivery times can vary based on your chosen shipping method and local holidays. If it's past the estimated delivery window, please contact us at info@luminarychapters.com.
Placing an Order
Do you offer gift wrapping or gift messages?
Not at the moment, but it's something we're exploring for future updates.
How do I place an order?
Browse our books, pick your favourite, upload a photo of your child, enter their name, preview the personalised book, and complete your payment. That's it!
I can't place an order. What should I do?
Make sure all fields are filled in correctly and your connection is stable. Still stuck? Email us at info@luminarychapters.com.
What payment methods do you accept?
We accept PayPal and card payments. Choose whichever suits you best at checkout.
Can I personalise other elements, like character names or appearances?
This isn't available just yet, but our team is working on bringing more customisation options in the future.
Can I order a book for someone else?
Of course! Just make sure to enter the recipient's shipping address at checkout so it arrives at the right doorstep.
What if I'm not happy with my order?
You'll review and approve your book after payment. If anything needs adjusting, our support team is ready to help.
About Us
How do I contact customer support?
Reach us anytime via our support page or by emailing info@luminarychapters.com.
What is Luminary Chapters?
Luminary Chapters is an online business that creates personalised children's books, turning your child into the hero of their very own story.
Where is Luminary Chapters based?
We're an online business that operates globally. Our team is spread across various locations, serving customers all around the world.
I'd like to collaborate with Luminary Chapters. How do I get in touch?
We'd love to hear from you! Send us an email at info@luminarychapters.com.
How does Luminary Chapters protect my personal data?
We take your privacy very seriously. All personal information, including photos, is securely stored and processed in line with data protection regulations. Your data is used solely for personalising your book and is never shared with third parties.
About Our Books
Can I submit my own story to be turned into a personalised book?
At this time, we don't offer custom story submissions. All of our personalised books are based on stories available on our website.
Do you offer personalised books for adults or pets?
Currently, our books are designed exclusively for children. We don't yet have options for adults or pets, but our team is actively working on expanding our range.
What languages are your books available in?
We currently offer books in English.